Question 1

What is Wellmum?

Accepted Answer

Wellmum is a postpartum wellness app offering personalized programs, a caring AI coach, consultations with certified specialists, and a supportive community of mums.

Question 2

Is Wellmum only for the immediate postpartum?

Accepted Answer

No! Wellmum supports you whenever you feel the need, whether it's a few weeks or several months after delivery. There's no deadline to take care of yourself.

Question 3

Which platforms is Wellmum available on?

Accepted Answer

Wellmum is available on iOS and Android. You can download the app from the App Store or Google Play Store.

Question 4

Is Wellmum free?

Accepted Answer

Wellmum offers a free version with basic features. A premium subscription unlocks all programs, unlimited AI coach, and consultations with specialists.

Question 5

How does the AI coach work?

Accepted Answer

The AI coach is available 24/7 to answer your questions about postpartum, nutrition, sleep, and physical activity. It's caring, judgment-free, and adapts to your personal situation.

Question 6

Are exercises adapted to my level?

Accepted Answer

Yes! Each program is personalized based on your delivery type, fitness level, and goals. All exercises are validated by healthcare professionals.

Question 7

Can I track my nutrition?

Accepted Answer

Absolutely. You can photograph your plate and the AI instantly analyzes your nutritional intake. No restrictive diets — we help you eat balanced for your postpartum.

Question 8

How does the community work?

Accepted Answer

You can match with other mums going through the same thing, exchange messages, share your experience and find support. It's a caring, moderated space.

Question 9

Who are Wellmum specialists?

Accepted Answer

They are certified healthcare professionals: midwives, physiotherapists, psychologists, nutritionists, osteopaths. All are verified through their professional registration numbers.

Question 10

How do I book a consultation?

Accepted Answer

From the app, choose a specialist, check their availability and book a slot. The consultation takes place via video call directly in the app.

Question 11

Can I cancel an appointment?

Accepted Answer

Yes, you can cancel up to 24 hours before the appointment at no charge. After that, cancellation conditions apply.

Question 12

Are consultations reimbursed?

Accepted Answer

Some consultations with midwives may be covered by health insurance. We provide an invoice to facilitate your claims.

Question 13

What are the consultation fees?

Accepted Answer

Fees vary by specialist and specialty. The price is displayed before booking — no surprises.

Question 14

How do I pay?

Accepted Answer

Payment is secured via Stripe. You can use your bank card. Payment is charged at booking time.

Question 15

What are wallet credits?

Accepted Answer

If a specialist cancels or there's a technical issue, you receive wallet credits you can use for a future consultation.

Question 16

Can I get a refund?

Accepted Answer

In case of specialist no-show or technical issue, you're automatically credited. For other cases, contact our support.

Frequently Asked Questions